Bonus Games Privacy Policy — How We Protect Your Data

1 About This Policy

This Privacy Policy applies to all personal information collected by Bonus Games through the website at bonusgames.onl and any associated mobile applications or services. It describes how we collect, use, store and protect the personal data of players based in Pakistan, and sets out the rights you have over your information.

By registering an account or continuing to use the Bonus Games platform, you acknowledge that you have read this policy. This policy should be read alongside our Terms and Conditions, which cover the rules governing your use of the platform as a whole.

We take your privacy seriously. The platform handles real PKR transactions through payment services that Pakistani players use every day — JazzCash, Easypaisa, Raast, bank transfers and cards — and we understand that the security of your financial and personal information matters a great deal.

2 Data We Collect

We collect personal information through three channels: information you provide directly when registering or using the platform, information generated automatically when you interact with the platform, and information provided by third-party payment processors when you complete a deposit or withdrawal.

2.1 Information You Provide

When you register an account with Bonus Games, you provide us with your full name, date of birth, email address, phone number and a password. During the account verification process — which is required before your first withdrawal — you may also provide a copy of your national identity card, passport or driving licence, along with documentation confirming your ownership of the payment method linked to your account.

If you contact our support team, we also retain a record of that correspondence, including the content of the query and the resolution provided.

2.2 Information Generated Automatically

When you use the platform, certain technical information is generated automatically. This includes your IP address, the type of device and browser you are using, your operating system, session start and end times, pages visited and the games you play. This data is collected to maintain account security, detect fraudulent activity and diagnose technical problems.

2.3 Payment Information

When you make a deposit or request a withdrawal in PKR, transaction details are passed to us by the payment processor involved — whether that is JazzCash, Easypaisa, Raast or your bank. We retain a record of the transaction amount, date, time and the payment method reference. Full card numbers and mobile wallet PINs are never stored on Bonus Games servers.

3 How We Use Your Data

We use the personal information we collect for the following purposes only. We do not use your data for purposes that are incompatible with the reasons it was originally collected.

• Account management — Creating, maintaining and securing your player account, processing login requests, and communicating important account-related updates.
• Payment processing — Handling PKR deposits and withdrawals via your chosen payment method and maintaining an accurate transaction record in your account history.
• Identity verification — Confirming that you meet the minimum age requirement of 18 years and that your account details are accurate before processing withdrawals.
• Fraud prevention and security — Detecting and investigating suspicious activity, preventing the use of multiple accounts and protecting the integrity of the platform for all players.
• Responsible gaming — Supporting the responsible gaming tools available in your account, including deposit limits, session reminders and self-exclusion requests. Gaming activity data is used to monitor usage patterns that may indicate a need for intervention.
• Customer support — Responding to your queries, resolving disputes related to your account, and following up on bonus or payment issues you raise with us.
• Platform improvement — Analysing aggregated, anonymised usage data to understand how players use the platform and to improve the quality and reliability of the games and services on offer.
• Platform communications — Sending account notifications, bonus offer alerts and updates about changes to our terms or policies. You can manage communication preferences in your account settings.

4 Who We Share Your Data With

We do not sell your personal information. We share it only with the limited categories of third parties listed below, and only to the extent necessary to provide the services described in this policy.

4.1 Payment Processors

When you make a deposit or withdrawal, the relevant payment data is shared with your chosen payment service — JazzCash, Easypaisa, Raast, your bank or card network — as required to complete the transaction. These providers operate under their own privacy policies and are not permitted to use your data for any purpose beyond processing your transaction.

4.2 Identity Verification Services

Where account verification is required, we may use a third-party identity verification service to confirm the authenticity of documents you submit. These providers handle your verification documents in accordance with their own data protection commitments and are not permitted to retain or use your documents for any other purpose.

4.3 Technology Service Providers

We work with hosting, security and analytics service providers who may process technical data in the course of delivering their services to us. These providers are contractually bound to process data only on our instructions and not for their own purposes.

4.4 Legal and Regulatory Requirements

We may disclose personal information where required to do so by law, court order, or in response to a valid request from an authority acting within its legal powers. In such cases, we disclose only the minimum information required to satisfy the obligation.

5 Cookies and Tracking

The Bonus Games platform uses cookies — small text files stored on your device — to keep your session active while you are logged in, remember your preferences and maintain platform security. Without session cookies, the platform cannot function correctly.

We also use analytical cookies to understand in aggregate how players navigate the platform. This data is anonymised and is used only to improve platform performance and usability. It is not linked back to your individual identity.

You can manage cookie settings through your browser. Disabling session cookies will prevent you from logging in to your account. Disabling analytical cookies will not affect your ability to use the platform.

6 Data Security

Bonus Games implements technical and organisational security measures designed to protect your personal data against unauthorised access, loss or disclosure. Measures in place include:

• Encryption of data in transit using TLS (Transport Layer Security)
• Encrypted storage of sensitive account and payment reference data
• Access controls that restrict internal access to personal data on a need-to-know basis
• Monitoring systems that flag unusual account activity and potential fraud patterns
• Regular review of security practices as the threat landscape evolves

No online platform can guarantee absolute security against all possible threats. If you suspect that your account has been accessed without your permission, contact support immediately and change your password. You are responsible for keeping your login credentials confidential.

7 Data Retention

We retain personal information for as long as your account is active. If you close your account, we retain your data for a further period — typically several years — in order to:

• Resolve any outstanding disputes, bonus claims or payment queries that arise after closure
• Maintain records related to transactions and account history as required
• Honour self-exclusion requests, which require us to retain identifying information to prevent re-registration

Once the retention period has passed, personal data is deleted from our systems or anonymised so that it can no longer be linked back to you. Anonymised and aggregated data may be retained indefinitely for platform analytics purposes.

8 Your Rights Over Your Data

You have meaningful rights over the personal information we hold about you. These rights can be exercised by contacting our support team using the details in the footer of this page.

• Right of access — You can request a copy of the personal data we hold about you. We will respond within a reasonable timeframe.
• Right to correction — If information in your account is inaccurate or out of date, you can ask us to correct it. Some corrections can be made directly in your account settings.
• Right to deletion — You can request that we delete your personal data. We will honour this where we are not required to retain it for legal, regulatory or dispute-resolution purposes. Note that a deletion request will require account closure.
• Right to restrict processing — You can ask us to pause processing of your data in certain circumstances, such as while a query about its accuracy is being resolved.
• Right to data portability — You can request a structured copy of the data you have provided to us, in a commonly used format.

9 Children and Minors

Bonus Games is an adult gaming platform intended for players aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18. If you believe that a minor has registered an account or provided personal information to the platform, please contact support immediately so we can investigate and close the account.

Parents and guardians are encouraged to use device-level parental controls to prevent minors from accessing adult gaming platforms. Our Responsible Gaming page contains further guidance on protecting younger people in the household from accessing gambling-related content.

10 Changes to This Privacy Policy

We may update this Privacy Policy from time to time as the platform evolves or as our data handling practices change. When we make material changes — meaning changes that affect how your data is used or what rights you have — we will update the "Last updated" date at the top of this page and notify registered players through their registered contact details before the change takes effect.

We recommend reviewing this page periodically. Continued use of the platform after a policy update has been communicated constitutes acceptance of the revised policy. If you do not agree with a change, you are entitled to close your account before the new policy takes effect.

11 Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or need to report a concern about how your personal information has been handled, please contact the Bonus Games support team. Contact details are available in the footer of every page on this website.

For questions about account rules and platform usage more broadly, visit our FAQ page or read the Terms and Conditions. For responsible gaming support, visit the Responsible Gaming page.